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user_qffteq
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Sunday, March 30th, 2025 3:52 PM

Incorrect charges since Aug 2023

Have incorrect charges since Aug 2023.t After speaking to agent, received last 4 months refund. What about others? How do I get that back? 


This seems to be for flex box which was free when handed to me, was never sent a notice to return in my mailbox from xFinity, but was charged for a long time. This seems to an incorrect charge for a very long time. How do I get refund?

Question

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Updated 

4 days ago

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EG

Expert

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109.5K Messages

4 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityPeterH

Official Employee

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1.8K Messages

4 days ago

 

user_qffteq 

Hi there,

I'm sorry to hear about the incorrect charges you've been experiencing since August 2023. I understand how frustrating this must be, especially when it involves charges for a Flex box that was supposed to be free.

To assist you further and ensure we address all the incorrect charges, could you please send us a direct message with your full name and complete address? This will help us locate your account and provide the necessary support to resolve this issue.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

Thank you for your patience and understanding. We're here to help!

 

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