Visitor
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1 Message
Incorrect charges posted on my account & reported now to collection, No help from customer service yet!
I made a request to stop my services back in July 2024 over a customer executive call. Xfinity never did & continued to charge me for next few weeks or so... upon realization i made a call to remediate this incorrect charges ($34) & Xfinity executive promised to do it... Forward now i realized they never removed those incorrect charges & now this has been report as collection hitting my credit score. So unethical & now when i'm trying to reach xfinity accounts/billing department either the calls are getting dropped as soon as i describe my issue or not able to reach!
This is highly not appreciable impact someone's credit score for mere $34 that too a mistake from Xfinity!
XfinityAirelle
Official Employee
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2.6K Messages
2 days ago
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