Incorrect charges and won’t connect to agent
I have had this issue since January. I was charged earlier than my due date of the 24th and it tried to charge me again. I was told by two different agents they would handle it and I wouldn’t be charged till my correct date February. But now my acc says I have charges due or they’ll cut my service and it won’t let me connect to a live agent anymore. I even offer the screenshots of the previous two agents saying they handled this but now it wants to charge me $277 instead of the monthly $115.