2 Messages
Incorrect charges and won’t connect to agent
I have had this issue since January. I was charged earlier than my due date of the 24th and it tried to charge me again. I was told by two different agents they would handle it and I wouldn’t be charged till my correct date February. But now my acc says I have charges due or they’ll cut my service and it won’t let me connect to a live agent anymore. I even offer the screenshots of the previous two agents saying they handled this but now it wants to charge me $277 instead of the monthly $115.
XfinityAmandaB
Official Employee
•
1.3K Messages
7 months ago
@user_tvfcwj Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_feeling_burned
22 Messages
7 months ago
No one is answering in direct messaging. Support is missing in action. No help at all.
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