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STREAMING TV Box Rental
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$0.00
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Term Contract APPLIES
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$0.00
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PEACOCK Premium INCLUDED
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$0.00
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GIGABIT for 12 months
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$70.00
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GIGABIT for months 13-24
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$90.00
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GIGABIT current regular rates
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$116.00
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INTERNET/VOICE Equipment
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$15.00
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Customer Discount
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($10.00)
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Customer Discount for 24 months
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$0.00
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| |
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Estimated Monthly Bill
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$75.00
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This is my contract and my bill was correct last month. For some reason I’m being charged an extra $20. A $10 charge for a flex box I don’t have and another $10 that is unexplained. I am frustrated because I can’t get ahold of an agent and this billing goes against my contract
Official Solution
XfinityAirelle
Official Employee
•
3.3K Messages
2 years ago
@user_gn0s6e Thank you for working with us today. We determined that the inactive equipment on your account was the cause of the increase. After working together, we removed the box, and credited your account for the amount that was erroneously charged.
In the event that you have new questions or concerns, please author a new post. Wer hope you enjoy your weekend and take care.
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XfinityAirelle
Official Employee
•
3.3K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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