Visitor
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1 Message
Incorrect charge on bill
Hello,
I previously had an Xfinity streaming TV box when we first started our internet service, however we never used it and the promo was ending (free service), so I returned it to a local comcast store as requested but started to receive a charge for equipment. I have spoken to multiple agents about this who have assured me it will be removed but it never is. I want this charged removed for equipment I do not have and have a credit on my account for all the prior incorrect charges.
Who can help me get this corrected? It's very frustrating when I've done what was asked but am still charged.
XfinityRaul
Official Employee
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2.4K Messages
3 hours ago
@user_0abllr You're definitely in the right place to get your billing concern addressed. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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XfinityJeff
Official Employee
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460 Messages
1 hour ago
Thank you again @user_0abllr for reaching out to us today about the issue with the bill. We were able to work with you over direct message to remove the equipment and resolve the issue. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!
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