3 Messages
Incorrect Charge on Bill
My current bill reflects a $39.95 charge for access to TNA Genesis 2025. I did not watch this and I did not order it; therefore, I want to get a billing credit. I have spent way too much time trying to get this resolved on the xfinity website. When I finally reached a link that let me request a credit, I thought I was on the right track, but the computer responded by telling me that I didn't have a purchased anything for the past 120 days. That was very frustrating as I was sitting here clearly looking at that $39.99 charge. Can anyone help me to resolve this issue?
XfinityDemitrius
Official Employee
•
1.8K Messages
6 days ago
Hey @user_fqkbrm, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent Pay-Per-View purchase. I would be more than happy to offer my assistance looking into this further for you to see if the content has been watched and eligible for a service adjustment.
For watched content, we would not be able to provide a service adjustment. We do recommend, to prevent future accidental purchases, to set up a parental/purchase pin. You can find steps on how to enable this feature by visiting our 'Turn Purchase PIN on and off for your X1 device, Flex streaming TV Box, or Xumo Stream Box' support page.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
2
0
EG
Expert
•
109.9K Messages
5 days ago
Concern moved here to the Billing help section.
0
0