Visitor
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1 Message
Incorrect Charge and Invalid Debt Notice from Sequium Asset Solutions
Hi there,
I am continuing to receive notices from Sequium Asset Solutions stating that I owe $114.25 associated with an address where I no longer reside.
This charge resulted from a delay in canceling my account, despite my having contacted your support team multiple times to request cancellation. It took approximately two months for the account to be fully canceled, which was due to delays on your side. As a result, I was charged a fee for services I did not use.
I am requesting that this charge be removed immediately. Additionally, please contact Sequium Asset Solutions, LLC to notify them that this debt is invalid and ensure it is removed from my profile.
Please confirm once this matter has been resolved.
EG
Expert
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115.7K Messages
7 hours ago
The concern is not "Home Networking" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityOrlandoM
Official Employee
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3K Messages
6 hours ago
@user_aryptc
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We do apologize for any inconvenience and if the proper expectations weren't set.
I'll be happy to review the account for the charges and see how we can get this resolved for you.
Since we already have you in the direct message I responded to you and look forward from hearing from you
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