1 Message
Incorrect billing | Charge dispute
Hello,
I recently ended my Xfinity service as I moved to a new loaction. However, a charge of $107 has been put on account. I talked to representatives on call and they are unable to properly explain or resolve this, and are telling that it is because of some contract. I am also unable to chat online with any respresenatives due to unavailbility. I have been a loyal customer of Xfinity starting August'21 and had stayed if I were not moving to a place with internet already. I do not have any idea when this contract started and how is this yearly contract still pending since I have been customer for exact three years. This is really frustrating for me a customer and bad on part of Xfinity to put such charges :( I request you to please resolve and remove this incorrect charge.
XfinityJeniece
Official Employee
•
2.4K Messages
4 months ago
Hey there, user_y1h3zc , thanks for reaching out through Xfinity Forums. We would be happy to help you with your billing concerns. We want to ensure your final billing statement was correct. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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