Incorrect Billing and Unjustified Late Fees

Dear Xfinity Customer Service,

I am writing regarding my Xfinity internet account:
Account Name: [Edited: "Personal Information"]

Account Number: [Edited: "Personal Information"]

e-mail: [Edited: "Personal Information"]

I am extremely concerned and frustrated about my billing. Since the start of the service, automatic debit has never been processed on the correct date. Payments are withdrawn on random days, causing issues with my other bills and leading to repeated late fees.

I want to make it clear that all payments were made correctly every month up to January. The only month not paid was February, when the bill became excessively high due to accumulated late fees caused entirely by Xfinity’s irregular debits. I have proof of every payment month by month showing that I do not owe for previous months.

It is unacceptable that I am being charged late fees for something entirely caused by errors in Xfinity’s payment process. I request an immediate review of my account, removal of all incorrect late fees, and a corrected statement reflecting the payments I made on time.

Please respond by email, as I have difficulty communicating by phone due to language barriers. I want to resolve this promptly and fairly.

Sincerely,

[Edited: "Personal Information"]