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janieredmon
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Tuesday, June 21st, 2022 3:12 PM

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Incorrect bill

Last week I finally received the proper equipment to use with my new cable tv package. I have bundled this service with my Xfinity internet service which I have had for quite awhile. There is a $100 charge on my bill, apparently from the month prior when I had lost my internet service. This problem was outside cable that had to be replaced. Why should I pay for Xfinity to replace it’s worn out equipment. How do I get this charge removed from my bill?

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Updated 

1 year ago

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CCJennifer

Problem Solver

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743 Messages

1 year ago

Hello @janieredmon! We typically don't charge for service visits where problems are caused by our network, service, or equipment. I'll be happy to take a look and see what's going on. Could you please send our team a direct message with your full name and full address?

  • Click "Sign In" if necessary

 

 

  • Click the "New message" (pencil and paper) icon

 

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

  • - An "Xfinity Support" graphic replaces the "To:" line

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send it

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EG

Expert

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100.6K Messages

1 year ago

Concern moved here......

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