Visitor
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1 Message
Incorrect $100 Charge for Modem Replacement
I was charged a $100 fee after a technician was sent by Xfinity to replace a brand new, compatible modem that I had just purchased.
The issue was due to Xfinity’s service, and faulty equipment. I did not request a professional installation, and the technician visit was required solely because of Xfinity’s failure.
I’ve attempted to reach customer service via chat, but it says agents are “too busy.” I am asking that this unfair $100 charge be removed.
I am ready to escalate this to the FCC or BBB if needed, but I would prefer a swift resolution.
XfinityJanelle
Official Employee
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1.5K Messages
3 days ago
Hey @user_885uls , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the bill for a technican visit. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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