Contributor
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31 Messages
Impossible to pay your bill anymore, problem has been going on for months now
So within the past 2 months i have not been able to pay my bill online anymore, before i was getting a error everytime i try to access the page, sending a one time pass code and that never worked. So a 3rd month now, right now trying to pay my bill online, i get this message:
"Your session is about to end
For added security, you'll be automatically logged out and redirected to the login screen in 60 seconds."
Downloaded the app, cant access anything. Seriously all of xfinity users should compensated with a huge credit towards their bill for this nonsense.
The only way to pay bills now is through the phone walk-through.
I'm about to call HQ and write a letter addressing these issues to the higher ups. Makes no sense to what is going on with the website and app, its pretty much useless now.
XfinityArmand
Official Employee
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2.3K Messages
8 months ago
Thank you so much for taking the time to reach out to Xfinity Support @Quadro! We are so glad to hear from you and want to help in any way that we can to ensure your service concerns are addressed. No worries! You have reached out to the right team to get things squared away. No worries! You have reached out to the right team to get things ironed out. So that we can get started, please feel free to shoot us a private message with your details, and we can take a look at things.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_6rbbtg
1 Message
8 months ago
Been trying to pay my bill for five days now, I go online enter in my info. My credit card number, I hit continue and then it does nothing.
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user_cb42xb
1 Message
6 months ago
I'm having the EXACT same issue. As soon as I log into my Xfinity account everything moves at a snails pace on their site, then just trying to pay my bill or add services leads to that error message. Like, I'm trying to GIVE you money for more services, and Xfinity site won't even allow that!? I actually do have other options for internet in my market, so I'm seriously looking into moving on from Xfinity because this is ridiculous.
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user_qwja2h
2 Messages
5 months ago
Can I pay my bill by simply mailing a check to the Comcast payment address?
The ability of my Xfinity account to accept payment has been locked out by the Xfinity Customer Assurance Fraud department. What happened was an unexplained autopay was attempted against my Xfinity account in early January 2025. This autopay failed to post as it contained an invalid credit card. It was NOT submitted by my bank (Chase), we validated no autopay changes had occurred on their system and my checking account was fine. Xfinity Customer Assurance Fraud believes a bad actor gained access to the Xfinity system and attempted to execute an autopay against my Xfinity account for reasons unknown. As a result, Xfinity Customer Assurance Fraud locked billing capabilities for my account pending further investigation but did not notify me of the lock. As of yesterday, I discovered I could no longer pay and called Xfinity. Xfinity opened a ticket to unlock my autopay billing as my account is now past due. The agent who submitted the ticket was noncommittal regarding when the unlock might occur, or if it would occur as he does not have access to unlock settings.
Xfinity agents understand the problem, but due to limited billing system access rights they are not very helpful. Until this issue is addressed, and my billing can be unlocked, I have no way to pay my bill. Should I be concerned that if I do not pay my bill service will be shut off? I have a valid checking account and credit cards, none of which can be currently input into the Xfinity system. Can I pay by mailing in a check to the Comcast billing address in City of Industry CA? If you don't know the answer, please escalate. With 43 years of experience in Information Technology Services, I understand Xfinity's need to investigate a possible back office system access breach, but shutting down the victim's (customer since 1995) ability to pay for weeks/months is unacceptable.
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