Frequent Visitor
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26 Messages
Impossible to pay your bill anymore, problem has been going on for months now
So within the past 2 months i have not been able to pay my bill online anymore, before i was getting a error everytime i try to access the page, sending a one time pass code and that never worked. So a 3rd month now, right now trying to pay my bill online, i get this message:
"Your session is about to end
For added security, you'll be automatically logged out and redirected to the login screen in 60 seconds."
Downloaded the app, cant access anything. Seriously all of xfinity users should compensated with a huge credit towards their bill for this nonsense.
The only way to pay bills now is through the phone walk-through.
I'm about to call HQ and write a letter addressing these issues to the higher ups. Makes no sense to what is going on with the website and app, its pretty much useless now.
XfinityArmand
Official Employee
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1.9K Messages
27 days ago
Thank you so much for taking the time to reach out to Xfinity Support @Quadro! We are so glad to hear from you and want to help in any way that we can to ensure your service concerns are addressed. No worries! You have reached out to the right team to get things squared away. No worries! You have reached out to the right team to get things ironed out. So that we can get started, please feel free to shoot us a private message with your details, and we can take a look at things.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_6rbbtg
1 Message
24 days ago
Been trying to pay my bill for five days now, I go online enter in my info. My credit card number, I hit continue and then it does nothing.
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