Visitor
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1 Message
Impossible to cancel service/ billing issue
To whom it may concern,
I am writing to request the service cancellation and removal of the charge for the months of August and September. I have been repeatedly trying to cancel services since August as I have moved out from my apartment that month. Thus, I haven’t used any xfinity services in that time period and shouldn’t receive the statements for that time period at all. I have repeatedly tried to schedule a callback through the webpage and have only received an error instead of a proper reply. The cancellation process is tedious on purpose and it should be possible to cancel service online. I am deeply disappointed in xfinity and concerned about the call back process and the charges that shouldn’t be reflected in the account for the months of August and September.
Thank you! I look forward to hearing from you.
PS this page crashes when you try to add Tags from the selection below
user_c2i52j
10 Messages
19 hours ago
Keep track. We'll have a class action again. They were already sued cross-nationally with multiple attorney's generals leading the lawsuit for each states payouts. Very recently actually. Don't take my word for it. If you'd mind googling "class action lawsuit against Comcast/Xfinity" you will find MANY results most of which after 2016.
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XfinityOrlandoM
Official Employee
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2.5K Messages
17 hours ago
@user_68vuhd
Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
We offer many ways to cancel your account, if your account was originally set up online you can always cancel your account online, online you can request a call back for an agent to assist you with cancelling your account or you have to reach out to us on our 800 number or through one of our many social media platforms like the one you've reached out to us on now.
Since we already have you in the direct message let's continue the conversation there as we look forward to speaking to you.
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XfinityOrlandoM
Official Employee
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2.5K Messages
14 hours ago
@user_68vuhd
Thanks for reaching out to us. I’m glad we got your concerns resolved and cancelling your account, we do hope the service you again in the future. If you ever decide to come back to Xfinity reach out to us or use our awesome self-service website link https://www.xfinity.com/learn/deals/internet .
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