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1 Message

Wednesday, August 2nd, 2023 5:52 AM

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Impossible to cancel my services

 Its been almost a week and a half of trying to cancel my services. Even went in person to a store and they refused to help me until I came back and tried again. Then I received a cancellation "Request" instead of just cancelling the service, but when I check my account in the Xfinity website my subscription is still active and I am still being billed for the whole month... I don't want it and have no intention of paying for extra days I have not been using the service. I sent back my equipment about a week and a half ago and made a request to cancel and got no call back at all. after multiple of those I moved and tried again. This was after my price went from 35 to 55 and this last month 60 , with no explanation since I have not changed my service. There is no humans to talk anywhere in your support, not chat not over the phone. I just want to get out of this service never to come back again. awful customer service price hikes and impossible to cancel. I expect this to be solved or I will be forced to escalate the matter further to the FTC and the Illinois Attorney general.

1 Message

1 year ago

I believe Comcast is deliberately making it difficult to cancel services. I’ve never had any service to my home this difficult to cancel. The site fails to respond, virtual assistant can’t help me, it just gives me a request to talk to someone about my options, but the earliest I can schedule is two days from now. Even the phone number I call terminates the call. 

they were fast to get me signed up, but customer service since then has been awful. Trying to cancel feels like a scam.

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3 Messages

1 year ago

Can someone please help me cancel my Xfinity services?

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