Cancel Service

I believe Comcast is deliberately making it difficult to cancel services. I’ve never had any service to my home this difficult to cancel. The site fails to respond, virtual assistant can’t help me, it just gives me a request to talk to someone about my options, but the earliest I can schedule is two days from now. Even the phone number I call terminates the call.

they were fast to get me signed up, but customer service since then has been awful. Trying to cancel feels like a scam.

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Responses

XfinityEmilyB

Official Employee

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2K Messages

1 year ago

@user_4zroas Thank you for reaching out to us here so we can help you with your account. We'd love to keep you with us, but we understand your decision and can definitely close the account for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

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user_369369

Visitor

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2 Messages

1 year ago

Hello, I am having this same issue. I moved 2 months ago and have tried countless times through phone calls, chat bot, and online cancellation form to close my account and I am still getting charged each month. My new address doesn't offer Xfinity service and I can't afford to keep paying for a service I can't even use!

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XfinityPaula

Official Employee

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1.4K Messages

@user_369369 Hi there! Thank you for reaching out to us for help with closing the account. I know it's vital to have the account closed as requested, and I'm sorry that you have not been able to connect with someone who can complete the request for us. You are with the right team now, and we will make sure that everything is updated, and the account is correctly closed. Please send us a direct message with your name and the service address. From there we will verify the account and correct any mistakes so that you no longer have an issue.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

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XfinityVictor

Official Employee

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1.3K Messages

I happy we were able to assist you in getting your service disconnected. Have a wonderful rest of your day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

Billing

user_4zroas

Cancel Service

XfinityEmilyB

user_369369

XfinityPaula

XfinityVictor

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