Imminent Legal Action on Refund.

The month of June before I left for basic training and changed residences me and my roommate went up to the xfinity store and were told with absolute certainty the account was in his name, my info, my card, and everything were removed from the account.

I leave for training for 6 months only to discover I personally have been charged the entire time.

I call up and dicuss this situation in january and am told I will receive compensation after the situation is escalated and given a case number

After 2 weeks the case number is not searchable and I have to call back to restate the entire situation. Im told I will speak with a supervisor that never called and still have no refund or any news of one

After calling back in february im told its been escalated and to check back and im given a new case number but no answers and am continually quizzed about the situation.

After hearing nothing back later thst month i called angain I asked for documentation of our conversation in which my card was taken off file and rather than doing that she hung up on me

I then called again frustrated at the incident and the new individual was being understanding at first but not in all knowledgeable, after asking about the documentation the new Representative told me to hit a number on my keypad followed by 8 which gave the individual a positive rating of 8/10 he then proceeded to hangup on me

I called again beginning of April to check on the status of my refund and the new representative told me with 100% certainty Id receive my refund by the end of day.

After not receiving the refund I called back two days later to then be quizzed on my situation as though the incident was my fault and they then said id still get my refund.

I called back the next day complaining I had received nothing or heard nothing and was quizzed again, my card and number were not on the file and she verified it wasn't me by disclosing the last 4 of the credit card on file and full name of the current Tennant and owner of the account which is an incredible invasion of privacy. I was then told id receive a call from a supervisor that day and after 3 weeks have heard nothing.