Visitor

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1 Message

Tuesday, September 30th, 2025 7:14 AM

I’m trying to pay my prepaid home Internet bill

I’m trying to pay my home Internet bill my prepaid Internet, may I please get the number for prepaid

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Expert

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116.6K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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3.8K Messages

6 months ago

Hey there, @user_e8t0c6, thanks for reaching out through Xfinity Forums regarding your internet connection. You would use our Xfinity Assistant to manage your prepaid account, https://www.xfinity.com/xfinityassistant. Is this for NOW Internet services? 

Visitor

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1 Message

1 day ago

Trying to pay my prepaid Internet by phone 

Official Employee

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1.6K Messages

Hello @user_eijthd Prepaid services are all handled online. To make a payment you can follow the steps outlined here:

https://www.xfinity.com/support/articles/pay-prepaid-online

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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