9 Messages
I'm so sick of Xfinity
Again I'm sitting in a McDonald's because my WiFi has been disconnected even though my bill isn't due until Feb 8th . I'm talking I have no past due bill on Xfinity app ! NO DISCONNEVTION SHOWING ! I'm starting to hate ya ! This is very inconvient
XfinityJeniece
Official Employee
•
3K Messages
3 months ago
Hey there, user_ti7n5h, thanks for reaching out through Xfinity Forums regarding your connection. I know how important it is to have a solid signal as I rely on my connection for work. You have reached the right place to check on your account status.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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