27 Messages
I'm getting really tried of my bill fluctuating
I signed up for a cellphone plan that included the ultimate TV package, DVR services, and Peacock Premium for $79.43. However, when I attempted to add the Cinemax channel, my bill increased significantly. I tried to revert to my original billing amount, but I wasn't informed that any additions to my account were final and could not be reversed. Eventually, I managed to reduce my bill to an amount close to what I was originally paying, but this required cutting my DVR services. My bill last month came to $83.04.
I expressed that I needed to maintain this price, but I was not informed about the increase to $101.25 this is October's bill. I just want to have services that I can afford and nothing more. It feels as if there is a misunderstanding, as if you believe I have unlimited resources.
I need to get my bill under control. Despite how much I enjoy watching TV, I will consider returning the DVR, cable modem, and canceling my account if I don't receive satisfactory assistance.
LukeS1973
27 Messages
1 day ago
I posted like as requested and no one will talk to me or try help me resolve my problems? Ok Fair enough Thanks I was under the impression every customer is valuable, Thank you for your time
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EG
Expert
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113.2K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2.2K Messages
7 hours ago
Hey @LukeS1973. Thank you for visiting our official Xfinity Forums community support page. We would be more than happy to go over the Xfinity account, billing, and services.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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