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user_l7t419
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Visitor

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Tuesday, February 24th, 2026 10:58 AM

I'm getting bills for a phantom account

I keep getting bills for home internet service I never had. I moved to a new apartment at the end of Nov 2025, and the technician came and said the hook-up was not possible in my unit. The service never started, but I have now received 3 months of bills.

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9 hours ago

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XfinityJorge

Official Employee

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2.8K Messages

9 hours ago

 

user_l7t419 Hi there! Thanks for using our Forums and our team is here happy to work with your to help with the balance on the account. In order to get started can you send us a DM with your full name and address?
To send a "direct message" / "private message" message to Xfinity Support:


 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

 

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