Visitor
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1 Message
I’m being charged $115 instead of the $70 my plan is
For the last two months I’ve been getting charged $115 when my plan is only $70. I haven’t upgraded anything or gotten any new equipment and we haven’t been overusing or or overconsuming the internet. I’m confused why the upcharge is happening and I just want to go back to $70.
EG
Expert
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117.2K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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648 Messages
2 hours ago
Hello @user_wmskav, thank you for bringing this issue to our attention. We can certainly take a closer look to see what may have taken things off track here. We'll need some additional information to perform the account review. If you could send our team a direct message with your full name and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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