Visitor
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2 Messages
I would like to email my request/complaint to a corporate higher up like customer service VP
To whom it may concern. All I am asking is due to affordability issues as an individual senior 68 yr old woman with Trauma PTSD/Anxiety and 2 diseases that are not curable and where anxiety can progress faster my diseases and therefore I could die sooner; in need of keeping my plan and services exactly the same as last month with loyalty discount exactly same as well for another year going forward. This would eleviate my anxiety for costs without any changes including not doing auto pay nor add mobile anything, nor raise internet sped really bottom line absolutely no changes. I believe your company is making enough money off of me to allow this. So, will you grant my request?! Thank you for your understanding and assistance in this matter.
Sincerely,
Donna [Edited: Personal Information]
XfinityBillie
Official Employee
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4.5K Messages
4 hours ago
@user_rmqt58 Thank you for taking the time to reach out to us here on our Xfinity Forums. I absolutely understand how stressful it can be when a bill increases, our team would love the opportunity to take a look at the account and see what solutions and promotions we may have so you can continue to enjoy the services you love.
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