New Poster
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3 Messages
I was told that I got a credit
I was told that I got a credit for at least $25 for the inconvenience of not having Internet for almost 3 weeks because of a single lose but I guess it did not go through I would like some input because it did not go but they sad it did but it did not credit anything for my account
XfinityJanelle
Official Employee
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2.3K Messages
42 minutes ago
Hey @bradhett , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out concerning your account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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