I was sent a $180 Mastercard.

@XfinityArmand​ Yes. The service number does not work. I tried it several times. If you call that number, it has you input all the card details and then literally just says "thank you for calling goodbye now". It actually hangs up on you. 866-385-8392

Hmm.  That department is open 7 days a week from 7am - 7pm central time.  Were you calling during their working hours @user_h3g255?  

@XfinityArmand​ Yes. I work from home and called several times. The prompts are like broken. It lets you get to the point where it asks you to enter all the card info and then it says "there may be a silence". It goes quiet then says that thanks for calling goodbye and hangs up lol

@user_h3g255​ I just tried it again 30 seconds ago and it does the same thing. Hangs up after you enter all the card details. The support line is broken for sure.

I'm sorry to hear the support line is broken. Let's see what we can do on our end. Could you please send our team a Direct Message with your name and service address? Our team can most definitely take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it