Visitor
•
11 Messages
I was lied to
On march 18 I have reached out to Xfinity to see if I can lower my bill. After a lengthy chat I was asked about switching my cell phone to Xfinity from Verizon. I have explained that I still owe on my four phones. After being asked how much on each phone I was told that all of it will be covered if I will switch that day. I have asked numerous times if all of the phones balances will be paid for and I was assured that yes it will be paid, I don’t have to worry. A month later, a lot of hours on the phone and chats nothing got resolved. Verizon is on my back about paying the rest remaining balance from the phones. I am sick to my stomach I was to throw up. I would have never switched if I knew how horrible Xfinity is treating their customers. I have been lied to and still trying to resolve it. All the promises that I was told were all a lie. Being a loyal customer for over 9 years it makes me sick. I would love to get this resolved asap. My family is not in the position to pay such a huge amount for the phone balances. And I have street that out from the beginning and still was assured it will be taken care of. Please help, have some human decency
XfinityDemitrius
Official Employee
•
1.9K Messages
2 months ago
2
0
user_o5tx8s
Visitor
•
11 Messages
2 months ago
I have filed a complain with FCC, I am so sick of being treated that way and lied to. Again, promised to receive a call from xfinity about my case, nothing!!!!! Who else is having these issues? What can be done?
0
0
user_o5tx8s
Visitor
•
11 Messages
2 months ago
Again, after numerous attempts to get this resolved, I am being lied to that everything will be taken care of, that someone will call me within 24-48 hours, nothing is being resolved. I just hope people will do research before getting themselves in this situation because I know I am not the only one that is dealing with this.
4
0
user_o5tx8s
Visitor
•
11 Messages
1 month ago
Just spent one hour and 40 mins on the phone and still nothing resolved. I can’t do this anymore, being treated like total [Edited: "Language"]
(edited)
0
0
user_tsxobw
Visitor
•
1 Message
4 days ago
Here is my story. This is the email i had to send to corporate to get any type of response from them.
Xfinity Customer Support
Subject: Formal Complaint Regarding Misrepresentation and Poor Customer Service
To Whom It May Concern,
I am writing to formally express my deep dissatisfaction with the way I was misled and mishandled by Xfinity Mobile representatives, resulting in financial hardship, wasted time, and unresolved issues that continue to affect me.
I was recently persuaded by one of your employees to switch from AT&T to Xfinity Mobile with the assurance that Xfinity would pay off my remaining AT&T device balance of $1,100. I was explicitly told that I would receive two gift cards within 24 hours to cover that amount. I waited — and followed up repeatedly — but the gift cards never arrived.
After about a week of false assurances, I was then informed that the phones needed to be activated before the gift cards could be issued. I complied with this request and was again told I would receive the gift cards within 24 hours. Once again, they did not arrive. Eventually, another Xfinity employee informed me that I had been misinformed entirely — that it would actually take 10 weeks for the cards to be delivered.
At that point, I had no choice but to cancel service with Xfinity and return to AT&T. Unfortunately, due to the accelerated billing cycle and cancellation, AT&T is no longer allowing me to resume the installment plan, and I am now personally responsible for the full $1,100 — all due to false promises made by your team.
Additionally, I have been trying for over three weeks to obtain return slips for the devices provided by Xfinity. Despite numerous requests, I have been given the runaround and still have not received them.
This experience has been completely unacceptable and has caused me significant inconvenience and financial damage.
2
0