Visitor
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2 Messages
I was LIED to TWICE by the Xfinity agents
Very frustrated here.
I am currently paying the $25 per month for the 400mbps but my promotion is ending which is why I reached out.
I was talking to an agent about my situation and they said if I "upgraded" to the 600mbps, I can have the price of $41 for the first month, ($20 additional discount off $61 for my current 400 mbps plan which already had the $20 automatic loyalty credit).
While that "upgrade" happened, my internet disconnects and of course, the agent disappears. Next thing I know, I see in my account that my total expected charge is $88! Way higher than I had stayed with my current plan. So I talk to a different agent and they said they would apply a promo and I can pay $25 per month for the whole year. I was of course suspicious, but they confirmed it. When I asked the agent more about why they were allowed to do this deal and not the other agents, they disappeared and redirected me to another agent. Of course, my account has yet to be updated. Very upset that the agents are lying back to back.
XfinityRay
Official Employee
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2.7K Messages
3 days ago
Hi there, user_xsyt2q! You are at the right place for assistance with your plan pricing. Anytime a change is made, you are sent the order in a link to review and approve. It shows all the details of the package and breaks down the pricing so you can ensure things are correct before any changes are made. Let's take a look at this together!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRay
Official Employee
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2.7K Messages
3 days ago
I gotcha and would be feeling upset if I went over a package and no one stayed to apply it with me, user_xsyt2q. That is never an experience we want you to have. I am glad to take a look at your account to see where things are at and go from there. Feel free to send us a Direct Message at your convenience.
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user_wz04b6
Visitor
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2 Messages
3 days ago
They are the most incompetent company I have ever encountered in my life.
Same issues here.
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user_wz04b6
Visitor
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2 Messages
2 days ago
Signed up with the promo of 1 gig data plan for 60.00 which includes 1 free mobile line for a year.
I have had to either call or chat at least 10 times due to billing errors.
And they still are charging me for a rental router even though I brought my own.
Every agent promises to fix it, only to have the same problem the following month. I think they do it, so that you can rate them high.
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