Visitor
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2 Messages
I was charged twice for the new contract!
I am a new customer of Xfinity internet. As I chose prepayment option, I thought due today is $50.
But it was charged twice. $50 and then $50 again. What happened?
I want to send a private message to Xfinity Support but I cannot do that because I do not have a message icon next to bell icon.

CCBiancaB
Problem Solver
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574 Messages
4 years ago
Hi, @user_ed55d3! Welcome to the Xfinity family! To confirm, you signed up for the prepaid services?
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user_ed55d3
Visitor
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2 Messages
4 years ago
I've contacted to the Xfinity assistant on Tweeter. Though they did not give me an solution at that time, one of the charges has been cancelled so the problem has been solved. However it's weird there are similar cases to mine.
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