Visitor
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1 Message
I was billed for a year after account canceled
In December 2024, I canceled my Xfinity internet service and received an email confirmation stating that my service would end that month. I thought my account had been closed, so I didn’t pay much attention to it. However, automatic payments continued to be charged through May 2025.
In April 2025, I contacted Xfinity customer service via chat and phone. The representative assured me that I would receive a refund. Despite waiting over two months, I did not receive any refund, so I reached out to customer service again. They informed me that a ticket had been created for my case.
Recently, I received an email stating that they are unable to process my request for a credit without explaining reasons. I’m extremely frustrated by this experience and lack of resolution.
XfinityJanelle
Official Employee
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1.6K Messages
1 day ago
Hey @user_3q98ea , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your refund. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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