Visitor
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1 Message
I was billed and autopay-ed a charge well after I had already cancelled my service.
I cancelled my service during my move-out on 8/7. I was then charged on 8/26 for service period 8/6 to 9/5, which is nonsensical since I terminated my service before that. I should receive a refund. Note that the amount charged was a for a higher cost plan too, which I had never used. When can I expect a refund?
XfinityEmilyB
Official Employee
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1.7K Messages
1 month ago
@user_ab52b6 Welcome to our community forum! Thank you for reaching out so we can make sure billing was stopped on the correct date and you only paid for service you used. We're a team of experts happy to address all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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XfinityMartyR
Official Employee
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1.4K Messages
1 month ago
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user_uagrwd
1 Message
9 days ago
I would like to speak to a live agent
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