T

Tue, Mar 2, 2021 12:00 PM

I want a paper bill

Comcast changed my preferred paper bill to an electronic bill without my approval.  Both users on the account are what they call "secondary users" so now neither my husband nor me can change it back.  I HATE Comcast customer service... oh, what Customer Service?  I guess I can't hate something that doesn't exist.  

Anyone have a suggestion on how to change back to a paper bill?

Responses

Again

Expert

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26.5K Messages

7 m ago


@TAB2020 wrote:

Comcast changed my preferred paper bill to an electronic bill without my approval.  Both users on the account are what they call "secondary users" so now neither my husband nor me can change it back.  I HATE Comcast customer service... oh, what Customer Service?  I guess I can't hate something that doesn't exist.  

Anyone have a suggestion on how to change back to a paper bill?


Sign in as the Primary user and go to My Account to change it back.

 

And FWIW, Comcast sent out notices that the change would be taking place and that it could be changed back after February 15th.

3 Messages

7 m ago

I mentioned that both my husband and I are considered secondary users on the account and not allowed to make the change you described.  What is the solution to that?  There have NEVER been any other users on this account so it isn't some mystery 3rd person.  Help here is appreciated. 

3 Messages

7 m ago

FWIW - I received the letter mentioned and understood what moves Comcast was making.  My point is I didn't approve the change but was forced into it.  Now, because Comcast has both users on the account as secondary users, we are stuck remaining forced into this situation.  

It looks like we have to solve the lack of a primary user on the account.  Any suggestions on how to do that?

Official Employee

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374 Messages

7 m ago

Hey there, TAB2020, thanks for reaching out through the Xfinity Forums! I see you are a new poster and I really appreciate you joining the Xfinity Forum platform. We love having you in the community and we definitely want to ensure you are still getting your paper billing statements! I would recommend using the following link in order to access the primary username associated with your account, https://comca.st/3836Oaa. Once you have the primary username you would be able to use the following link to change the roles of your current accounts you are using, https://comca.st/2ObbV0J. Let me know if you have any questions! 

Again

Expert

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26.5K Messages

7 m ago

@TAB2020 

There is always a Primary user.  Sometimes a Primary user is set up and you've not been given the information; this happened to me when I moved into my apartment after not having an account for over a year.  I had to call to find out what it was, but then all was good and I selected my current user status as Primary.  @ComcastJeniece gave you the link to discover what your primary is, and she will be able to help you with any concerns you may have.  😉

Visitor

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2 Messages

2 m ago

they did mine too and I  have called them for last two months and say I will get june 21 or22 than call again said get july 21 or22 but have not they lie to you all time. help me someone get my paper bill again

Visitor

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2 Messages

2 m ago

mine was change and trying get back but can not any one can tell what to do thanks

Official Employee

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329 Messages

Hello, @countrymanno1! Thank you for reaching out to our Community Forums. We have a simple, and easy way to change your account to have paper bills sent out to you. Please follow the steps below, to turn on paper billing. 

 

Log in to https://comca.st/36Wj7E1 

Click Settings

Click Paperless Billing (under Bill Settings on the left).

Click Edit next to Ecobill

Toggle Ecobill to OFF

Save changes, and your next statement will be mailed to you.

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