I want a credit for all my outages

Outages come late at night and often. I think you are throttling service and for the charges you bill this should never be happening. Now I have no TV and no internet connection which is just bad service.

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Responses

CCSean1

New Problem Solver

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318 Messages

4 years ago

Hello @user_0aeac7, thank you for taking the time to reach out to us on the forums. I understand the frustration it causes when you get your services interrupted and this is not the experience we want you to have as a valued member of the Xfinity family.

I can assure you we don't throttle services and if this issue is occurring often we want to look into this further and get it resolved so it stops happening. Can you send us a private message with your first and last name and address to get started?

1

0

Again

Expert

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31.9K Messages

@XfinitySean @user_0aeac7

To send a direct message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

[Permission from and credit given to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 years ago

Billing

user_0aeac7

I want a credit for all my outages

CCSean1

Again

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