1 Message

Fri, Sep 17, 2021 7:25 AM

I want a credit for all my outages

Outages come late at night and often.  I think you are throttling service and for the charges you bill this should never be happening.  Now I have no TV and no internet connection which is just bad service.  

Official Employee


72 Messages

1 m ago

Hello @user_0aeac7, thank you for taking the time to reach out to us on the forums. I understand the frustration it causes when you get your services interrupted and this is not the experience we want you to have as a valued member of the Xfinity family.


I can assure you we don't throttle services and if this issue is occurring often we want to look into this further and get it resolved so it stops happening. Can you send us a private message with your first and last name and address to get started?




26.5K Messages

@XfinitySean @user_0aeac7 

To send a direct message [private message]:
  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

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