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user_6je7r7
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4 Messages

Thursday, June 20th, 2024 7:02 PM

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I tried to pay my bill thru app and website both but I cannot find an option to pay with a credit card. (There is just bank account option)

I tried to pay my bill thru app and website both but I cannot find an option to pay with a credit card. (There is just bank account option) 

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Updated 

2 years ago

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XfinityGabriel

Official Employee

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3.3K Messages

2 years ago

 

user_6je7r7, Hi there! Welcome to our forums page and thank you for contacting us for help with making a payment with a credit card. As someone who also uses our digital options for making payments, I understand the inconvenience that this can cause. I am sorry to learn about this experience. We can help. When making a payment on our website, you should see the option under the Payment Method section to enter a bank account or a credit/debit card number. Here is a link for more details on the steps for entering in your credit/debit card. Please let us know if this helps.

 

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user_6je7r7

4 Messages

@XfinityGabriel​ 

When I tried to pay my bill,

The message box says "Only bank accounts are accepted at this time."

There is no option to select credit card

2 years ago

0

XfinityGabriel

Official Employee

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3.3K Messages

 

user_6je7r7, Ah okay. Do you happen to know if you have had multiple returned payments with that card? Other options for making a payment is via our XFINITY Assistant. Another option is by saying Pay my bill into your XFINITY Voice Remote if you are a video service subscriber, or by calling us and following the automated prompts. From there, you will be able to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank. How does this sound?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_6je7r7

4 Messages

I'm not sure about returned payments.

I think I canceled my company card and Xfinity tried to pay with my company card.

When I try to pay thru all options that you showed me, there is only bank account option, not credit card option.

2 years ago

0

XfinityJorge

Official Employee

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3K Messages

Have you tried this on any other devices by any chance? If you have another device around to test around that would be very helpful to see if the issue is isolated. Please keep us posted. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6je7r7

4 Messages

I called customer service center and they said they cannot take care of this problem because bank rejected their payment couple times.

I haven't heard about this kind of issue and I was not told by Xfinity about this when I signed up.

2 years ago

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