S

Visitor

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18 Messages

Sunday, May 19th, 2024 4:54 PM

Closed

I think I'm getting billed for services I do not receive

First off, it's impossible to get to your billing info in a non-chromium browser now - pages take over a minute to load, and I got stuck in an endless loop this morning trying to access my billing account in Firefox, kept signing me out and refused to let me view my statement - really? Does Xfinity know or care about how many millions of their customers use Firefox or one of it's offshoots and now cannot access their account?

Stepping off my soapbox, after I got the email about losing CID on my TV, I started looking into X1 boxes and plans, because I'm sure Comcast is going to force everyone to them at some point - personally I cannot stand the GUI of an X1 DVR, especially the TV guide, and it costs more money - they charge you for cloud storage, whereas my old Cisco DVR stores gobs of HDTV for free. I used the Chromium based browser Brave to finally get access to my billing statements and found two alarming pieces of info that are in small print in the paper bills I get in the mail:

HD Premier XF Bundle $231.99
Includes Digital Premier With Max, Starz, Paramount
+ With SHOWTIME, Cinemax, TMC, Streampix, Sports
Entertainment Package, Access To On Demand
Programming, Video Equipment, Blast! Internet and
Xfinity Voice Unlimited.

TV Update: Starting June 21, 2024, the Netflix, MGM+, and DVR package
as well as the Netflix, HBO, Showtime, and DVR package will no longer be
available for new subscriptions. If you subscribe to one of these packages,
you will continue to receive the package until you make a change or receive
further notice.

The first paragraph is nonsense - I do NOT get  Max, Starz, Paramount+ , Cinemax, TMC, Streampix, or Access To On Demand Programming - the only premium channels I get are HBO, Showtime, and MGM+ because they removed all of the other premium channels from my package several years ago, with Starz access being pulled about a year and a half ago. I distinctly remember the public uproar that caused - they pulled Starz one week from "The Highlander" show's cliffhanger season finale and people who had watched the series for years literally lost their minds.

Besides the possibility of me being overcharged for premium channels, what's really worrying is the second paragraph - if I'm forced to use an X1 box at some point will I no longer be able to keep the package I have now? And am I being charged for premium channels I do not have access to? I don't even want to go searching for what various X1 packages cost to get premium channels , might blow my stack if I have to pay more than I'm paying already for Triple Play, HBO, and Showtime, plus the premium sports package ($317 total) - what I found about the X1 DVR service extra costs was bad enough!

P.S. Those sneaky paragraphs above are why I refuse to sign up for autopay and stick to paper billing - you'll never see the fine print shown above with autopay - your service will just suddenly change and you'll have no clue why - I insist on using snail mail for all of my monthly bills so I can catch stuff like that.

Expert

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110K Messages

11 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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1.8K Messages

11 months ago

@sts_66 Thanks for your feedback. We are happy to take a look at your account and make sure your billing matches up with the services you pay for. Please send us your full name and address in a direct message:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

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