Visitor
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1 Message
I started screen recording the calls do the same and post it
Good luck with that that's what they're doing that's what they do you order their service then they arbitrarily change your plan then they charge you and also for service service installation they don't reflect any payments you made just so they could put it on your credit report and ruin your credit it's crazy it's ridiculous already and yet you cannot get I spent 12 hours and I still can't get them to tell me when my service was my Internet essentials was approved so I came up with this new idea whenever I'm on the phone with them I turn on the screen recording so I could post it online and show how ridiculous it is the service that you get and that way when I take them to court to show that their purposely they use that run around tactic to get people to to forget about their bill and get them all worked up so they could take their money and take advantage of marginalized population the people that they claim they're going to help
XfinityArmand
Official Employee
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2.1K Messages
2 days ago
Hello @user_13ac82! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are go glad to hear from you and want to assist in any way that we can to ensure that you are having the best experience with your service. Have you been able to discuss your Internet Essentials approval with them directly or are you speaking with Customer Care? We are glad to help get things ironed out for you. So that we can get started, please feel free to shoot us a private message with your details. That way we can get a look at what is going on and get things ironed out for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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