Hi @Strawberryshortcake84, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
If services are suspended for non-payment, the full delinquent balance would need to be paid before services can be restored. Is the account still active with a pending payment of the full delinquent balance?
EG
Expert
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119.3K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2.8K Messages
2 hours ago
Hi @Strawberryshortcake84, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
If services are suspended for non-payment, the full delinquent balance would need to be paid before services can be restored. Is the account still active with a pending payment of the full delinquent balance?
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