Hi @Strawberryshortcake84, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
If services are suspended for non-payment, the full delinquent balance would need to be paid before services can be restored. Is the account still active with a pending payment of the full delinquent balance?
Did you happen to receive a confirmation email that payment was successfully submitted as well as provided a confirmation number for the payment @Strawberryshortcake84? Future dated payments would not be accepted and a live payment would need to be made in order to restore services.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Strawberryshortcake84 That confirmation email would be a great help on our end. If there are any errors or issues with the payment processing or being applied to your account, it would email you an alert. If your services are on hold due to the balance and the payment is for the full past-due amount, the payment does need to fully post and be approved on our end as well as the banks before it will update to your account to restore services.
Since you can see the payment in the bank app, can you see if it still shows pending? Some banks and payment methods can take some time to update and process a payment request on their end.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
EG
Expert
•
119.3K Messages
13 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityDemitrius
Official Employee
•
2.8K Messages
13 hours ago
Hi @Strawberryshortcake84, Thank you for visiting our official Xfinity Forums Community support page. Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you.
If services are suspended for non-payment, the full delinquent balance would need to be paid before services can be restored. Is the account still active with a pending payment of the full delinquent balance?
4
0