I paid my bill 5 hrs ago in cash and my WiFi still not on

Hey there, @user_9yqt1w, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to check on the status of your services. I know how important it is to stay connected. If you can please send us a Direct Message with our full name and your full address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.