Visitor
•
2 Messages
I paid my bill 5 hrs ago in cash and my WiFi still not on
I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???
Visitor
•
2 Messages
I paid my bill this morning 12/1/2025 in cash the full amount to be exact and my service still not working? Why???
XfinityJeniece
Official Employee
•
3.6K Messages
1 hour ago
Hey there, @user_9yqt1w, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to check on the status of your services. I know how important it is to stay connected. If you can please send us a Direct Message with our full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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