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user_f6b59b
1st Topic

Visitor

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3 Messages

Tuesday, October 26th, 2021 5:46 PM

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I paid bills prior to November 2019, but I can't see them in my billing history

I have email notifications for bills on this account dating back to April 2019. However my billing history only lists bills dating back to November 2019. Can I view the bills I paid prior to November 2019?

Thanks, Dylan

Question

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Updated 

3 years ago

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Accepted Solution

XfinityDena

Official Employee

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3.4K Messages

4 years ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. The Bill History tab contains the last 24 months of statements available in PDF form. I totally get how this is not the best answer or the most desirable and I am really sorry. 

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user_f6b59b

Visitor

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3 Messages

@XfinityDena

Thanks for your prompt response. Is it possible for me to request PDF copies of my bills from more than 24 months ago? 

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

We may have options to request statements older than 24 months if needed! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_f6b59b

Visitor

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3 Messages

Can you please email all my bills older than 24 months to the email address associated with this account? 

4 years ago

0

XfinityAirelle

Official Employee

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2.7K Messages

We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

tcarn1

Contributor

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23 Messages

@XfinityDena​ --- I only have bills for the past nine months showing up with no links to any earlier bills. How do I find them, please?

3 years ago

0

user_5218e4

Visitor

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4 Messages

3 years ago

I would also like to request bills older than 24 months. I need Jan 2020

1

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XfinityJaxie

Official Employee

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292 Messages

Hello! Thanks for reaching out in the private message system. I apologize for any delay. We are not a traditional instant message team, and we work through multiple systems for research purposes while also typing out our own responses. If we become unavailable for any reason, you are then assigned to a new agent, so we can continue working with you because we save everything on file to make it as seamless as possible. This can affect our response time and cause our response time to vary depending on the task at hand, how busy we are, and your patience in the meantime is greatly appreciated!

 

We would be happy to get your bills from Jan and Feb 2020. To get started, may I have your first and last name and complete service address, please?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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