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user_f6b59b
1st Topic

Visitor

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3 Messages

Tue, Oct 26, 2021 5:46 PM

I paid bills prior to November 2019, but I can't see them in my billing history

I have email notifications for bills on this account dating back to April 2019. However my billing history only lists bills dating back to November 2019. Can I view the bills I paid prior to November 2019?

Thanks, Dylan

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Updated 

1 m ago

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Accepted Solution

XfinityDena

Official Employee

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403 Messages

1 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. The Bill History tab contains the last 24 months of statements available in PDF form. I totally get how this is not the best answer or the most desirable and I am really sorry. 

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user_f6b59b

Visitor

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3 Messages

@XfinityDena

Thanks for your prompt response. Is it possible for me to request PDF copies of my bills from more than 24 months ago? 

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1 m ago

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XfinityAirelle

Official Employee

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485 Messages

We may have options to request statements older than 24 months if needed! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 m ago

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user_f6b59b

Visitor

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3 Messages

Can you please email all my bills older than 24 months to the email address associated with this account? 

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1 m ago

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XfinityAirelle

Official Employee

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485 Messages

We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 m ago

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