Visitor
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2 Messages
I paid before scheduled payment and both payments were processed
i set up a payment arrangement but I was able to pay it before the due date of the payment arrangement and that payment was processed. I figured everything was handled but they scheduled payment was taken as well which put me in a tough spot. Is there a way I can get one the of payments reversed?
XfinityPeterH
Official Employee
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1.8K Messages
2 years ago
Hello @user_eb2766 and thanks for your post. I would be reaching out if I was in your shoes too. We are here and happy to take a look for options to cancel your payment. Please send us your full name and complete address. Here is how you can reach us:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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