Visitor
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1 Message
I never received a new modem
Hello I made an upgrade to my service a month ago, but have not received my new modem. I got an alert, saying that I am going to be billed continually for that old modem until I turn it in. I cannot reach a live agent to speak to anyone which is so frustrating. I would use swear words here but it’s inappropriate. I just want the new one sent to me. I’m not close to a store. Can you help me look into my account. I Also want to switch back down (?) because I’m having lag where I never had before I have just an Internet modem no TV box.
XfinityArmand
Official Employee
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2.2K Messages
3 days ago
Thanks so much for taking the time to reach out to Xfinity Support @user_iac3jl! We are so glad to hear from you and want to assist in any way that we can to address your concerns. No worries! You have reached out to the best team to get things straightened out for you. Please feel free to shoot us a private message with your details so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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