Visitor
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1 Message
I need to speak with executive support
Please respond promptly and provide me access to the internal support messaging portal so I can share documentation related to a billing and equipment dispute. I have already prepared a detailed written summary with supporting evidence and would like to forward it directly to the Executive Support or Corporate Escalations team.
If I do not receive assistance, I will be submitting this matter to the FCC, BBB, and Illinois Attorney General for review.
XfinityDilary
Official Employee
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2.8K Messages
5 hours ago
For future reference, please keep in mind that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. We recommend you create a detailed public post first. This helps other members of the community with similar issues to interact and find the answers they need. Once we have a public post created, we can ask you to send a direct message if needed. Please refer to the link provided above for more information on our guidelines.
That said, I will continue our conversation privately.
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Cevans1122
Visitor
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1 Message
1 hour ago
I have a similar issue and send my dispute to the legal dispute depart. However I do I send a direct private message as I need to attached a document. I see the steps however where is this Icon and "pencil" etc. Im currently signed. Where is the direct message link or icon.
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