Visitor
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1 Message
I need to speak to someone about an old bill
I closed my mobile account in August 2025 and paid the next bill in case the months overlapped. I was informed that I still owe $. I don’t believe I do and need to talk with someone about it.
XfinityJeff
Official Employee
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816 Messages
29 days ago
Good morning @user_5q49mm, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are having issues with the bill on the account, I know how frustrating that can be, but you have come to the right place for help with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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