Visitor
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1 Message
I need to speak to a customer service representative
I have a billing issue that I have been having an issue with for months. I'm suppose to be on autopsy and they never take it out and then I have extra charges
Visitor
•
1 Message
I have a billing issue that I have been having an issue with for months. I'm suppose to be on autopsy and they never take it out and then I have extra charges
XfinityJeniece
Official Employee
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3.2K Messages
1 day ago
Hey there, user_ir01su, thanks for reaching out through Xfinity Forums regarding your billing concern. We definitely want to get this issue resolved for you! I can understand how frustrating it is to have to deal with the issue for months. I would be frustrated too! I can assure you that you have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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