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user_vnrkkj
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3 Messages

11/04/2026 4:56 PM

I need to lower my bill

I am paying $85 per month for just internet, I am willing to cancel and go with Verizon but want to give comcast a chance.  The lowest I can find in my xfinity account online is $70.

Thanks,

CC

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1 hour ago

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XfinityPeterH

Official Employee

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3.2K Messages

2 hours ago

 

user_vnrkkj Thanks for reaching out to us here on the Xfinity Forums. I can definitely understand wanting to explore your options, especially when you’re trying to keep the monthly cost of your internet service down.

Have you had a chance to check out the Xfinity Plan Builder? If you’re signed in to your account, you can review the plans and offers currently available to you here: https://www.xfinity.com/planbuilder

 

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user_vnrkkj

Visitor

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3 Messages

I tried and all the pricing for me is too high.  Any assistance is greatly appreciate.  Verizon is offering me $35 per month with a 3 year price lock.

Thanks,

Chris

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2 hours ago

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XfinityPeterH

Official Employee

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3.2K Messages

 

user_vnrkkj We can for sure review your account and see what offers you qualify for, but I will not lie to you. No offer we have will be at $35.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 hour ago

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user_vnrkkj

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Please let's review, I understand the $35 barrier and I am more comfortable with a non cellular option.  And I would like to get locked in on a price.

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1 hour ago

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XfinityPeterH

Official Employee

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3.2K Messages

 

user_vnrkkj Yeah I would be feeling the say way about a cellular connection too, let's see what options we got. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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