New Poster
•
2 Messages
I need to help my parents request a refund. They over paid their bill by a significant amount last month.
How do I help my parents make a request for a refund. They overpaid their bill by a significant amount. They are not computer literate and do not know how to login or access their account. I have their account number and info. What is the process for them to request a refund if they do not have computer access?
EG
Expert
•
111K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJeniece
Official Employee
•
3.2K Messages
3 days ago
Hey there, @sgiorgetta, thanks for reaching out through Xfinity Forum regarding your parents account and billing concerns. We would be happy to help you with going over the details to get to the bottom of this issue. I see you sent over a Direct Message and we will continue to assist you there. We look forward to working with you.
0
0