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user_il6gj7
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Originator

14 Messages

Thursday, April 16th, 2026 12:40 AM

I need to get in touch with someone in regards to billing

The automated bot says I have a past due which is due on April 17th. However, my past due was paid on April 8th. The actual account billing page says I am current and only

my current payment is due, not the past due. I want to make sure ocme April 17th I'm not gonna be charged 617 like the bot is saying.

Also I need to make payment arrangement for the current due. And the live chat agents never seem to get me the correct info.

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Updated 

8 days ago

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XfinityVictor

Official Employee

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2.3K Messages

2 months ago

 

user_il6gj7 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

1

user_il6gj7

14 Messages

@XfinityVictor​ Thank you I will do that. =)

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2 months ago

0

user_il6gj7

14 Messages

20 days ago

I need to get in touch again with someone. The xfinity assistant wont connect me to an agent.

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XfinityJeff

Official Employee

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985 Messages

Good morning @user_il6gj7, we would be happy to assist you. Since we are already working with you via DM, we can continue there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

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user_il6gj7

14 Messages

Okay thank you. Wasn't sure if it was okay to continue to messagwe.

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20 days ago

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user_il6gj7

14 Messages

I was just told not to message again. So...

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8 days ago

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XfinityAbel

Official Employee

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350 Messages

@user_il6gj7 thanks for following up on your public post. Your post was related to a concern for a bill due in April. Did you still need assistance with that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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user_il6gj7

14 Messages

@XfinityAbel​  No this is for the may bill. They said they set my payment for June 25th. But my account is still stating I will be shut off today.  Basically I just need someone to confirm that the agent had set the arrangement. 

(edited)

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8 days ago

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