Visitor
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5 Messages
I need to cancel my services because the building where I live has added internet service to the conventional services as mandatory
Sorry for replying to an old message, but I’m not able to find the DM button—it seems like the platform was updated. I need to cancel my services because the building where I live has added internet service to the conventional services as mandatory, and I don’t want to pay twice for the same type of service.


XfinityFrank
Official Employee
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1.8K Messages
5 hours ago
Hi there, @user_vxowpy! Thanks for reaching out to us here on the Community Forum. We can help with this! For future reference, you can create your own post in the appropriate forum for assistance. Also, sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In this instance we would need to work with you privately. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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