Visitor
•
1 Message
I need to cancel my internet service
I need to cancel my internet service online. I cannot go into an office as I work during the xfinity office hours. Please assist as soon as possible - this process has been horrible. I don’t understand how the xfinity mobile app or website doesnt just have a “Cancel subscription” option like all subscription services!! Terrible. I need this cancelled asap before it keeps charging me again. Everything was great with xfinity but the cancellation is made to be intentionally difficult and is so disappointing.
XfinityJeff
Official Employee
•
858 Messages
2 hours ago
Good morning @user_847gqb, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you are wanting to cancel service, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
0
0