To manage scheduled payments, including cancelling them, follow the steps below:
Click on the Settings tab at the top of the My Account screen.
Under Bill Settings, click Scheduled Payments.
Click Manage Scheduled Payments under the Billing tab.
Click Manage to change the amount, date, or payment method of a scheduled payment.
Click Cancel Payment to cancel a scheduled payment entirely.
If you've mailed your payment in or paid with cash, we would need to wait for the payment to post. Once it has posted, and there is no past due balance or deliquency, we can request a refund for the account. Refunds for cash or mailed in payments are sent in the form of a check.
Awesome to hear they were able to help! Usually if it is caught early enough, it can be nipped right in the bud. =] Did you happen to have any other questions by chance we could help out with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityBrie
Administrator
•
671 Messages
3 years ago
Hi there @user_3b3203
To manage scheduled payments, including cancelling them, follow the steps below:
If you've mailed your payment in or paid with cash, we would need to wait for the payment to post. Once it has posted, and there is no past due balance or deliquency, we can request a refund for the account. Refunds for cash or mailed in payments are sent in the form of a check.
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MNtundraRET
Gold Problem Solver
•
5.9K Messages
3 years ago
I moved your post to the Customer Service / Billing forum for help.
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